Frequently asked questions
The most common questions about how access is requested, the processing of minors’ data and the AI assistant.
Can I create an account on my own?
Yes, but creating one does not put you inside any school. When you sign up you say which school you belong to and what you are there, and that reaches whoever administers it as a request to accept or reject. Until then your account exists and sees no school data at all. If you represent an interested school, request a demo.
Does my school’s data get mixed with other schools’?
No. The separation is applied by the database engine, not by the code behind the screens: every query carries the filter by school built into it. Even if a screen asked for another school’s information by mistake, the database would not return it. That is the difference between a rule that can be forgotten on one line of code and one that does not depend on remembering it.
Who can see a student’s grades?
The student, the guardians linked to them by the school, the teachers of their subjects and whoever administers the school. Nobody else, and no other school. The link between guardian and student is established by the school: it cannot be declared on your own.
What happens with data about minors?
The account of a student under 18 requires their guardian’s authorisation, which is recorded with its date and the version of the document accepted, and which can be withdrawn later. No advertising is directed at minors, no commercial profiles are built from their data and it is not passed to third parties for commercial purposes. All of this is governed by Law 1581 of 2012 and Decree 1377 of 2013.
Does the artificial intelligence assistant see everything?
No. It looks up information with the permissions of whoever is asking: if that person cannot see something, neither can the assistant. It is read-only, it changes nothing, it cites where each answer came from and it always warns that it is an AI and that it can be wrong. The school can switch it off entirely or exclude particular roles.
Can the school administrator get into my account?
No. They can accept your request, change your role or deactivate your membership, but they cannot read or set your password, nor use the platform in your name. Recovering access always goes through your email or a one-time code that you redeem yourself.
Is it any use where the connection is poor?
It is designed for exactly that: the screens are light, they look right on a low-end phone, and important notices also arrive by email, which can be read whenever there is signal. Attachments have a size limit precisely so that uploading homework over a slow connection is possible.
What does it cost and how is it contracted?
SeguiGestorWeb began as a SENA training project with one pilot school. If your school is interested, request a demo and we will talk about the terms for your case.